Shipping policy

 

Shipping & Delivery Policy

Florentiné Shipping & Delivery Policy

At Florentiné, we are committed to delivering your orders promptly and efficiently. We partner with DHL to ensure your purchases arrive on time and in perfect condition.

Delivery Times:

  • Holland: DHL Express Delivery - 1-2 business days
  • Europe: DHL Express Delivery - 1-5 business days
  • Worldwide: DHL Express Delivery - 1-7 business days

Shipping Rates:

  • Shipping rates are calculated at checkout based on the delivery destination and shipping method selected.
  • We offer free standard shipping on all orders over €100 within Europe and over €200 worldwide.

Order Processing:

  • Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
  • Please note that orders placed on weekends or public holidays will be processed on the next business day.

International Shipping:

  • We offer international shipping to select countries. Please ensure that your shipping address is correct to avoid delays.
  • International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient.

Tracking Your Order:

  • Once your order has shipped, you will receive an email with a tracking number. You can track your order via the DHL website.

Delivery Issues:

  • If you experience any issues with your delivery, such as delays or damaged items, please contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number]. We will work with DHL to resolve the issue as quickly as possible.

Missed Deliveries:

  • If you are not available to receive your order, DHL may leave a notice with instructions for rescheduling delivery or picking up your package from a local DHL facility.

Contact Us:

  • For any questions or concerns regarding shipping and delivery, please reach out to our Customer Service team at [Customer Service Email] or [Customer Service Phone Number]. We are here to assist you Monday to Friday, 9 AM to 5 PM.

Thank you for choosing Florentiné. We appreciate your business and look forward to serving you.