Return Policy

You have the right to return your order, or part of, within 14 days of receipt.

Returns will only be accepted if the items are unworn, unwashed and have all original tags attached. Items showing signs of use or damage will not be processed.

 

You can easily create your return label via the link below. Make sure all details are filled in correctly. Click on the link or copy it into your browser:

https://florentine-collection.shipping-portal.com/rp/

Florentiné Collection does not offer free return labels. The costs for return shipping are therefore at your own expense.

You can send your return shipment via a parcel service of your choice. When creating the return label, simply select the carrier that you prefer.

Important:

Always keep your proof of postage and the tracking code of your return. After we receive your return, it can take up to 7 business days to process and refund. You will receive an email confirmation once the refund has been initiated.

Refunds will be processed via the original payment method. Depending on your bank, it may take a few business days for the funds to appear on your account.

During holidays and sale periods, returns may take a little longer to process due to busy warehouses and parcel services.

Please note: Florentiné Collection is not responsible for returns that, for whatever reason, do not reach our warehouse.