Frequently Asked Questions

Florentiné Collection is a high-end fashion company that combines casual and luxury clothing. Our collection offers stylish, versatile pieces for every occasion, designed with attention to detail and quality.

You can buy our products through our website www.florentine-collection.com . We offer a safe and easy shopping experience online.

Yes, we have a customer service that you can reach by email at info@florentine-collection.com. We are ready to answer all your questions and help you with your purchases.

At Florentiné Collection we use high-quality materials that are both comfortable and durable. Our fabrics range from luxurious cotton, wool and silk to technical fabrics for a refined look and feel.

Our clothing is available in sizes from XS to XL. We recommend that you consult our size chart on the product page to choose the right size. If you have any doubts, please feel free to contact our customer service for assistance.

We do our best to display the colours of the products as accurately as possible, but the colour may vary depending on your screen settings. If you have specific questions about a colour, please feel free to contact our customer service.

Shipping costs depend on your location and the weight of your order. Costs are calculated automatically at checkout. We also offer free shipping on orders over a certain amount. Please see our shipping information for details.

We aim to dispatch your order within 3-5 business days. Delivery times may vary depending on your location and the shipping company. You will receive a tracking number once your order has been dispatched so you can track its status.

Yes, you can enter an alternative shipping address during the checkout process. This is useful if you want to have the package sent as a gift.

You can return an item within 14 days of receipt, as long as it is unworn and in its original packaging. Visit our returns page on the website to create your return label and follow the instructions. For more details, see our returns policy.

Yes, return shipping is at your expense. We recommend keeping proof of postage and tracking number as we are not responsible for lost returns.

We do not offer direct exchanges. If you would like to receive a different product, we recommend that you place a new order after receiving the returned product. You will receive a refund for the returned product once it has been processed.